Refund policy

Product Accuracy and Quality Checks

We strive to make our product listings as accurate and detailed as possible. All orders undergo multi-layer quality checks before dispatch to ensure they reach you in perfect condition.

Exchange Policy

Exchange Eligibility

• Domestic Orders Only: Exchanges are applicable only for orders delivered within India.
• Condition: Items must be unused, and must be returned with original packaging, invoice and freebies" if any"
• If you have delivered any product/s which is different from the order given.
• No exchange except product damage
• Time Frame: Within 24 hrs of delivery through email or WhatsApp along with pictures or unboxing video

Exchange Process

• Request Submission: Please contact us within the specified time frame via email or call us at +91 89766 13555. You may also submit your request through our website portal.
• Reverse Pickup: Once the exchange request is approved and applicable fees (if any) are paid, our team will arrange a reverse pickup within working days.
• Self-Shipping (Optional): If you choose to ship the product yourself, our team will share the return address. Kindly use a reliable courier service and share the AWB number, courier company name, and Proof of Delivery (POD) via email. We are not responsible for any loss during transit.
• Quality Inspection & Dispatch: After receiving and inspecting the returned product, we will dispatch the replacement (size/product) within 7–10 working days.
• No exchange are allowed except damage and wrong product delivered
• If any product is not available a credit note will be issued and the ordered amount will be reversed to your orignal payment method in 7 days or we will connect you at your contact no.

Product Replacement & Refunds

Once the products are purchase it’s not replaceable, until and unless there is an evidence provided of any untoward reaction. Therefore, it is advised to first test the product OR if your skin is sensitive to any of our ingredient/s in the product/s, details of each product is very clearly mentioned in our website, If your skin is sensitive or reacts to any of our ingredients, discontinue use immediately and consult your physician.

Proof of purchase is required for all refunds.

Digital Monitoring Device Replacement

ONLY the Digital Monitoring Device is replaceable if it’s NOT in working condition, that too within 24hrs the product is delivered.

A written complain within this 24hrs through mail (mail ID is specified in our KIT OR Products) is a MUST.

• ONLY the product with technical faults will be replaced.
• If the product is found in a BROKEN condition it will not be replaced.
• If the product is repairable, it will be repaired and send back to you, as soon as possible.
• The product will be replaced ONLY when it physically reaches us and after technical evaluation it is found that, it is NOT tampered OR NOT mishandled.
  

Proof of purchase is required for all refunds.

Delivery Checklist

• Open the product pack at the time of Delivery.
• Check the condition of the Digital Monitoring Device.
• It should not be in a broken condition.
• If it is in a broken condition, return the Digital Monitoring Device to the delivery person.
• We will send you the exchanged Digital Monitoring Device, as early as 7 days.
• Please don’t pay any amount to the delivery person, we will pay for the return-delivery.

Cancellation Policy

Customer Cancellations

• Prepaid and COD Orders: Orders can be cancelled within 24 hours of placement.
• Request Method: Email us at call.adba@gmail.com or call 91 89766 13555.